Privacy policy


We at the Muskoka Collective are committed to protecting the privacy and security of your personal data that we process or control. This Privacy Policy provides notice to you of our privacy practices in relation to our interactions with you online, over the telephone and in person at our location.

Please read this Privacy Policy carefully. We may amend this Privacy Policy at any time by posting the amended terms on our website so please revisit the page regularly to note any changes.

WEBSITES COVERED BY THIS PRIVACY POLICY This Privacy Policy applies the Muskoka Collective website and domains (collectively the “Website”). The Website may provide links to third-party websites for your convenience and information. If you access those links, you will leave our Website and we do not control these other sites or their privacy practices, which may differ from our own. We do not monitor or control the information collected by such sites and we are not responsible for their practices or the content of their sites.

Our Website collects information through a variety of different ways and for different purposes. If you choose to register to receive any updates from us, to manage your account and/or use our online services, then you will be requested to provide contact information (name, address, telephone number, email address, etc). We use this information pursuant to our legitimate business interests to provide our services and/or to contact you about the services in which you have expressed interest. The Website automatically collects technical information about your visit (such as browser type, Internet service provider, platform type, IP addresses, referring/exit pages, operating system, date/time stamp). We may aggregate this information for reporting about the Website to analyze trends, diagnose problems with our server and administer the Website, to track user movement and use, and to gather broad demographic information. See 'Cookies and other digital markers' below for more information.

You also have the option to provide demographic information (such as type of business, location of business, etc.). We use this information to understand your needs and interests and to provide you a more personalized experience on our site. You also have the option to allow other members or users of our Website to view this information. We do not sell this information to any third parties but use it to process your orders, enable participation in promotions (subject to your marketing preferences), so that we can provide our services to you. If we have installed CCTV at our location, we may record footage of you on our CCTV system.

WHAT WE DO WITH THE INFORMATION WE COLLECT Through the Website, you can request memberships or products, book space, request information, or subscribe to marketing or support materials. In order to purchase a product or service from us, we will request certain information from you which will be used for contract performance purposes. You will need to provide contact information (such as name, email and shipping address) and financial information (such as credit card number, billing address, and expiration date). Financial information collected from you is used only to bill you for the products and services that you have purchased.

If we collect credit card information from you, we only use this information for payment processing and fraud prevention. Credit card information and other similar sensitive personal data are not used for any other purpose by the group without your express consent. We do not retain your credit card information after processing a payment unless you grant us permission to retain your credit card information for future purchases.

We may be required to share information with third parties as a result of applicable law. For example, we may be required to disclose information as a result of a court order, subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others. We may also use your contact information to send you information about other group products and services such as member events, newsletters, meeting rooms, offices and co-working memberships subject to us having obtained your consent in accordance with applicable law. If you do not want to receive these promotional announcements on an on-going basis you can notify us to update your preferences (see ‘Your choices and Opting Out’ below).

ELECTRONIC COMMUNICATIONS Once you become a member, we will send you a welcoming email to verify your username and password. We will also respond to your inquiries, provide services you request and manage your account. We will communicate with you by email or telephone and will make every effort to honor your preference.

Subject to the marketing preferences which you give us, we will also send you information on new products, services, special savings, promotions and general information. If you do not want to receive this information, you can opt-out of receiving future mailings (see ‘Your choices and Opting Out’ below).

If you ask to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. You may unsubscribe at any time (see ‘Your choices and Opting Out’ below). When necessary, we will send you service-related announcements, which are not promotional in nature. If you do not wish to receive them, you may deactivate your account with the Website.

Please note that we do not provide your email address to our business partners. However, we may send you offers on behalf of our business partners – see 'Types of information we collect and use' above for more details. You can opt out from receiving email offers from us as described below.

SHARING OF INFORMATION AND CROSS-BORDER TRANSFERS We contract with third-party service providers and suppliers to deliver services and customer solutions described above. We may have to share your personal data with such third-parties in order to allow for the provision of requested products, services and customer solutions to you. We will only share your personal data in these ways in accordance with data protection legislation.

COOKIES AND OTHER DIGITAL MARKERS We automatically gather information through the use of cookies and other digital markers. Cookies and digital markers are small computer files that may be stored on your computer’s hard drive or embedded in our website pages that enable us to identify you and track your visit on the Website. For example, when you book office space, we use cookies in the checkout process in order to keep track of your order as you move through each step of the booking process. We may use the services of third-parties to collect and process personal information through the use of cookies and other digital markers on our behalf. You may disable cookies on your computer by changing the settings in the preferences or options menu in your browser. If you choose to disable cookies, you may not be able to access certain areas of the Website.

YOUR CHOICES AND OPTING OUT We give you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and group-wide marketing communications. Such communications may include new product information, special offers, or an invitation to participate in events. If you no longer wish to receive our newsletters and/or promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communications including by contacting us at [email protected]

KEEPING YOUR INFORMATION SECURE We do not guarantee or warrant the security of our servers nor can we guarantee that information you supply through the Website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card information) on our forms, we encrypt that information using secured socket layer technology. Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop. We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in the future. We keep CCTV recordings for relatively short periods of time, as determined in accordance with our internal procedures.

TERMS AND CONDITIONS Use of our Website and space is subject to this Privacy Policy and our Terms and Conditions, including, but not limited to, disclaimers of warranty, limitations of liability, and arbitration of disputes. If you have any questions regarding our use of your personal data please email [email protected]